Frequently Asked Questions (FAQ)
General Questions
What is Dutch Compounds?
Dutch Compounds is a trusted distributor of high-quality research chemicals. We provide well-documented and lab-tested compounds for scientific and laboratory research purposes.
Who can purchase from Dutch Compounds?
Our products are intended only for qualified researchers, laboratories, and institutions. We enforce strict age verification and compliance checks to prevent unauthorized purchases.
Are your products for human or animal consumption?
No. All products sold by Dutch Compounds are strictly for research purposes only and are not intended for human or animal consumption. Misuse is strictly prohibited.
Products & Quality
How do you ensure product quality?
We source our compounds from trusted suppliers and conduct rigorous quality control to ensure high purity and accurate labeling. Each product meets strict research-grade standards.
Do you provide purity reports or COAs?
Yes. We offer Certificates of Analysis (COAs) and purity reports for most of our products. These can be requested before purchase.
How do you store and ship chemicals safely?
All chemicals are stored in temperature-controlled environments to maintain integrity. We use secure, compliant packaging to prevent leaks or damage during shipping.
Ordering & Compliance
Do you comply with local and international regulations?
Yes. Our website is designed to only display chemicals that are legal in your country. If a substance is restricted in your region, you will not be able to add it to your cart.
What licenses or permits do I need to purchase?
Depending on your country and the chemical ordered, you may be required to provide proof of authorization before purchase. Please check local regulations before placing an order.
Can I purchase controlled substances from Dutch Compounds?
No. We do not sell or ship any controlled substances. If a chemical is regulated in your region, you will not be able to purchase it from our website.
Shipping & Delivery
Where do you ship?
We ship worldwide, but only to regions where our products are legally permitted. Customers are responsible for ensuring compliance with their local laws.
What are the shipping costs?
Shipping costs vary depending on your location and the shipping method selected. The total cost will be displayed at checkout.
How long does shipping take?
Delivery times depend on the destination and shipping method. Standard shipping usually takes 3-7 business days, while express shipping is faster.
Do you offer discreet shipping?
Yes. We use plain, secure, and discreet packaging to ensure privacy and compliance during transit.
Payments & Security
What payment methods do you accept?
We accept multiple secure payment methods, including bank transfers, cryptocurrency, and other standard payment options listed at checkout.
Is my information safe?
Yes. We use secure encryption and data protection to safeguard your personal and payment information.
Customer Support
How can I contact customer support?
Our support team is available to assist with any inquiries. You can reach us via:
📧 Email: dcompounds@gmail.com
💬 Live Chat: Available on our website
What if I have an issue with my order?
If you experience any problems with your order, please contact us immediately. We will work to resolve any issues as quickly as possible.