Shipping Policy
At Dutch Compounds, we ensure that all orders are packaged securely and shipped promptly. Our goal is to provide reliable and compliant delivery for researchers worldwide.
1. General Shipping Information
- We ship worldwide, ensuring that only legally permitted chemicals are available for purchase in each region.
- Orders are processed within 24 hours (excluding weekends and holidays).
- Shipping costs and estimated delivery times vary based on location and shipping method.
- Customers are responsible for ensuring that the shipping address is accurate and compliant with their local regulations.
2. Shipping Options & Costs
| Shipping Option | Region | Delivery Time | Cost |
|---|---|---|---|
| Same Day | Netherlands (Local) | Same day | €7 |
| Standard | Netherlands (National) | 2-3 business days | €5 |
| Standard | Europe (Outside NL) | 3-5 business days | €10 |
| Express | Europe (Outside NL) | 2-3 business days | €15 |
| Standard | Worldwide | Up to 5 business days | Varies by country |
- Same-day delivery is available only for local orders within the Netherlands.
- International shipping costs are calculated at checkout based on destination and weight.
3. Packaging & Compliance
- All orders are discreetly and securely packaged to prevent damage, leakage, or contamination.
- We comply with all hazardous materials shipping regulations, ensuring proper labeling and handling.
4. Customs & Import Regulations
- Customers are responsible for ensuring their orders comply with local laws and import restrictions.
- Dutch Compounds is not responsible for customs delays, holds, or seizures due to regulatory non-compliance.
- If a package is seized by customs, we may offer reshipment options on a case-by-case basis.
5. Tracking & Delivery
- Once an order is shipped, customers receive a tracking number via email.
- Delivery times are estimates and may be affected by external factors such as customs processing or courier delays.
- If an order is not delivered within the expected timeframe, please contact us for assistance.
6. Lost or Damaged Shipments
- If a package is lost or damaged in transit, customers must notify us within 48 hours of the expected delivery date.
- We will investigate the issue and provide a reshipment or refund at our discretion.
7. Returns & Refunds
- Due to the nature of our products, we do not accept returns.
- If an order is incorrect or defective, customers must report it within 48 hours of delivery for resolution.
8. Contact Us
For any shipping-related inquiries, please contact us:
📧 Email: [dcompounds@gmail.com]
💬 Live Chat: Available on our website