Frequently Asked Questions

Find quick answers to the most common questions about orders, payments, shipping, and more.

You can pay via bank transfer or cryptocurrency. See our Pay page for full instructions.

We only ship within Europe and selected international countries. See our Shipping page for details.

No. We only ship paid orders.

Delivery takes 1–2 business days in the Netherlands and 1–4 business days in Europe after dispatch.

First check your tracking link. If there is no update or delay exceeds 7 days, contact support.

All products are produced in certified laboratories and verified through quality testing before distribution.

No. All products are strictly for research purposes and comply with applicable regulations.

Yes. We offer wholesale and custom branding options for registered businesses.

You can view them on our Terms & Conditions page.

Still Need Help?

If you can't find the answer you're looking for, contact our support team. We respond within 48 hours on weekdays.

Always include your order number for faster assistance.